What should I expect for my first appointment?

All of our locations have free parking. Please wear comfortable clothing that you can move freely in. If you haven’t filled out your intake paperwork online, you can complete it in the waiting room. Our clinic is laid out in separate treatment rooms for your privacy. Your clinician will take your history, perform their physical assessment and recommend a course of treatment. This often involves some type of manual treatment in combination with exercise to do at home. Usually subsequent visits will include progress follow-up as well as manual therapy until your issue resolves.

Do you accept emergency patients?

Absolutely we do. If you are experiencing acute back pain (“throwing out your back”) please let our receptionists know. They will do their best to fit you into our schedules as soon as possible.

Do I need a doctors referral?

You do not not need a referral to book an appointment with any of our practitioners, however you may need one in order to be reimbursed by your insurance provider.

Will the fee be covered by my insurance?

All of the services we offer are covered under major policies. Please double check with your provider to make sure you have coverage related to the services you are seeking. We do not offer direct billing.

Do you accept WSIB, OHIP or MVA payment?

We are not currently accepting WSIB or OHIP patients at this time but we are happy to refer patients to clinics that do. We are accepting MVA patients.

What is Physiotherapy?

Physiotherapy is a key part of the Canadian healthcare system, focused on helping people move, feel, and live better. It’s a profession dedicated to improving mobility, reducing pain, and building strength to prevent or manage health issues. Whether you’re recovering from an injury, managing a chronic condition, or aiming to enhance your physical performance, physiotherapy can help.

In Canada, physiotherapists work in various settings, including hospitals, clinics, and long-term care homes. They play an essential role in rehabilitation after surgeries, injuries, or illnesses like strokes. Many Canadians also rely on physiotherapy for managing conditions such as arthritis or chronic pain, preventing hospital visits, and maintaining independence.

Through personalized treatment plans—including exercises, hands-on techniques, and education—physiotherapists help individuals achieve their health goals. Physiotherapy supports a stronger, healthier, and more active population, benefiting individuals and the healthcare system as a whole.

What’s the Difference Between Physiotherapy and Physical Therapy?

The simple answer is that there’s no difference—physiotherapy and physical therapy are two terms for the same profession. Both focus on helping people improve mobility, manage pain, and recover from injuries or health conditions.

The choice of term depends on location. In Canada, the UK, Australia, and many other countries, “physiotherapy” is the preferred term. In the United States, you’ll typically hear “physical therapy.”

Is Physiotherapy tax deductible in Canada?

Yes, in Canada, physiotherapy is generally tax-deductible as a medical expense under the Medical Expense Tax Credit (METC), provided the service is performed by a qualified medical practitioner. To claim it, you must keep receipts and ensure that the expense meets the Canada Revenue Agency (CRA) guidelines for eligible medical expenses.

Disclaimer: Tax laws can be complex and subject to change. It’s always best to consult with a qualified accountant or tax professional to ensure your specific situation is addressed properly. Visit the CRA website to learn more.

What is Chiropractic Care?

Chiropractic care focuses on the health of your spine, muscles, and nervous system to improve overall function and well-being. Chiropractors are trained professionals who use hands-on techniques to help reduce pain, improve mobility, and support your body’s natural ability to heal.

It’s not just about back pain—chiropractic care can address issues like headaches, neck pain, joint discomfort, and even posture problems. The approach is non-invasive and tailored to your specific needs, whether you're recovering from an injury, managing chronic pain, or looking to enhance your physical performance.

With a focus on alignment and balance, chiropractic care helps you move better and feel your best.

Is Chiropractic Care Safe?

Yes, chiropractic care is generally very safe when performed by a licensed and trained chiropractor. It’s a non-invasive approach to addressing issues like back pain, neck discomfort, and joint problems, making it a low-risk treatment option for many people.

Chiropractors are experts in spine and joint health, and they tailor treatments to your specific needs and medical history. While some people may experience mild soreness after manual therapy (similar to starting a new workout), this usually resolves quickly.

If you have specific health concerns, your chiropractor will work with you to ensure the treatment is appropriate and safe. Open communication is key, so always feel free to ask questions or share concerns during your visit!

Is Chiropractic Care tax deductible in Canada?

Yes, in Canada, chiropractic care is generally tax-deductible as a medical expense under the Medical Expense Tax Credit (METC), provided the service is performed by a licensed chiropractor. To claim it, ensure you keep receipts and verify that the expense aligns with the Canada Revenue Agency (CRA) guidelines for eligible medical expenses.

Disclaimer: Tax laws can be complex and may change over time. Always consult a qualified accountant or tax professional to confirm eligibility and ensure compliance with current regulations. Visit the CRA website to learn more.

What is Registered Massage Therapy?

Registered Massage Therapy (RMT) is a healthcare practice focused on treating soft tissues like muscles, tendons, and ligaments to promote relaxation, reduce pain, and improve mobility. Performed by licensed professionals, RMT goes beyond relaxation—it’s also effective for managing stress, injuries, and chronic conditions like tension headaches or back pain.

Massage therapists use a variety of techniques tailored to your specific needs, whether that’s relieving tension, aiding recovery from an injury, or addressing long-term discomfort.

In addition to physical benefits, registered massage therapy supports overall well-being by improving circulation and reducing stress. It’s a safe, hands-on approach to helping you feel your best while supporting your body’s natural healing processes.

Is Registered Massage Therapy tax deductible in Canada?

Yes, in Canada, Registered Massage Therapy (RMT) is generally tax-deductible as a medical expense under the Medical Expense Tax Credit (METC), provided the service is performed by a licensed or qualified massage therapist in your province or territory. To claim it, you must retain receipts and ensure the expense meets the Canada Revenue Agency (CRA) guidelines for eligible medical expenses.

Disclaimer: Tax laws can be complex and vary depending on your situation. Always consult a qualified accountant or tax professional to confirm eligibility and compliance with current regulations. Visit the CRA website to learn more.

What is Active Release Therapy?

Active Release Therapy (ART) is a specialized technique designed to treat soft tissue issues, such as muscle tension, scar tissue, and overuse injuries. It combines precise, hands-on pressure with guided movements to break up adhesions and restore normal function.

ART is often used to address conditions like tendonitis, back pain, carpal tunnel syndrome, and sports injuries. By targeting the root cause of discomfort, it helps relieve pain, improve flexibility, and restore mobility.

What makes ART unique is its focus on actively engaging the patient’s movement during treatment. This allows for more effective and lasting results. Whether you’re recovering from an injury or dealing with chronic discomfort, ART can be a powerful tool to help you move and feel better.

Is Active Release Therapy Painful?

Active Release Therapy (ART) can feel slightly uncomfortable at times, especially when treating tight or injured areas, but it’s typically not painful. The pressure applied is targeted and controlled to address adhesions or tension effectively without causing unnecessary discomfort. Most people describe it as a “good hurt” that feels productive. Your therapist will always work within your comfort level, ensuring the treatment is effective while keeping you at ease throughout the process.

Do I Have to Be in Pain to See a Physiotherapist, Chiropractor or RMT?

Not at all! Physiotherapists, chiropractors and RMTs don’t just treat pain—they help improve your overall movement, function, and quality of life. You can see them for injury prevention, improving posture, enhancing sports performance, or addressing stiffness or tension before it becomes a problem.

Think of it as proactive care. Even if you’re feeling fine, these professionals can identify areas of imbalance or weakness and provide strategies to keep you moving and feeling your best!

Are you hiring?

At the Active Relief Centre we are committed to providing the absolute best in care. In order to do this we are always looking to attract and mentor top students and practitioners. If you are interested in mentorship to hone your hands-on diagnostic skills and become and excellent manual therapist, this could be a good fit for you. We are committed to fostering a positive team environment with a focus on diagnostic and professional excellence. If this sounds like you, we would love to hear from you.